*Location for this job is Dubai
Job Title: Head of Operations (GCC)
Employment: Full Time
Experience: 10+ Years
Education: Bachelor’s / Master’s degree in Operations Management, Supply Chain, Industrial Engineering, Business Administration, Logistics, or related field.
Job Location: GCC Region (Based in Dubai)
Objective:
The Head of Operations – GCC will lead the complete end-to-end operations function across GCC markets for a fast-growing gifting, flowers, cakes, and e-commerce business. This role is responsible for ensuring seamless execution across fresh production, fulfillment centers, warehousing, inventory planning, logistics, and last-mile delivery while maintaining high customer satisfaction, operational efficiency, and profitability.
The role will focus heavily on same-day delivery operations, festive peak readiness, fresh product production, perishables handling, service excellence, and scalable regional growth across dubai, Saudi Arabia, Qatar.
The ideal candidate must have robust experience in high-volume multi-city operations with direct exposure to fresh production / perishable businesses such as flowers, bakery, food, gifting assembly, or quick commerce models.
Roles & Responsibility:
1. Regional Operations Leadership
Lead end-to-end GCC operations strategy aligned with business growth, profitability, and customer experience goals.
Oversee operations across all GCC markets including dubai, KSA and Qatar.
Build scalable operating models to support expansion into new cities and markets.
Drive standardization of SOPs while adapting to local market needs.
2. Fresh Production & Fulfillment
Oversee daily production operations for flowers, bouquets, cakes, hampers, gift assembly, and personalized products.
Ensure production planning aligns with demand forecasts and order cut-off timelines.
Maintain freshness standards, product quality, packaging excellence, and dispatch readiness.
Optimize production manpower productivity, wastage control, and turnaround
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