Job Description
Job Title
Deputy Manager – Customer Engagement
Location
Jamnagar
Department
Customer Engagement
Function
Operations- Agency
Reporting to
Sr. Manager - Customer Engagement
Band
5B

Key Responsibilities:

· Managing office administration assets and upkeep of the same.

· Agents Contracting

· Recent Business Processing

· Banking of Initial & Renewal Premium

· Managing Petty cash & vendor payments

· Retention of Surrender Requests

· Execution of all Service Requests - Post Policy Issuance

· Reverting on customer queries and complaints

· Maintaining high NPS Scores

· Life and Health Claims processing

· Handling compliance issues.

· Audit Rating

.

Measure of Success:

· Customer Engagement - 70%

· Surrender Retention - 70%

· NPS-85

· 100% Banking with 24 hours.

· Vendor payment TAT should be < 10 days

· Surrender Requests

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