Role & responsibilities

1. Customer Complaint Handling
- Handle customer complaints and coordinate with internal teams for timely resolution.
- Analyze complaint details, identify failure points and implement corrective actions.
- Maintain proper documentation and track complaint closure.

2. CAPA Management
- Initiate and monitor Corrective and Preventive Actions (CAPA).
- Ensure effective implementation and verification of corrective actions.
- Follow up with concerned departments for timely closure of CAPA.

3. Enquiry Quality
- Review customer quality requirements and technical specifications during the enquiry stage.
- Coordinate with relevant departments to assess quality requirements and feasibility.
- Ensure quality requirements are clearly communicated before order execution.

4. Root Cause Analysis




- Conduct structured root cause analysis for quality issues using tools such as 5 Why, Fishbone/Ishikawa, Pareto Analysis and 8D.
- Identify systemic causes and recommend sustainable corrective and preventive measures.

5. Quality Improvement
- Monitor quality trends, identify recurring issues and initiate improvement projects.
- Work closely with Production, R&D;, Process Engineering and other functions to reduce defects and improve customer satisfaction.

6. Documentation & Reporting
- Maintain quality records, customer complaint reports, CAPA records and RCA documentation.
- Prepare periodic quality reports and present key quality issues and improvement actions to management.

📌 Executive - Quality Assurance (Wai)
🏢 Garware Technical Fibres
📍 Wai