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Festo inspires people and organizations around the world with cutting-edge solutions for industrial automation. We are an independent family business and offer more than 20,000 employees the opportunity to take bold steps, realize their ideas, and take on responsibility. As a team, we grow by tackling challenges together and we welcome everyone who wants to move the world with us.

Service Engineer EA

14888

Permanent

Full Time

Sales & Customer Service

Festo Vietnam

Responsible for performing service activities and responding to technical inquiries remotely and on-site at customer locations. Provide product support and troubleshoot technical issues to ensure timely and effective resolution.

Key Responsibilities
Impact on Business
- Remote and on-site support service on Festo products
- Troubleshooting, commissioning, dimensioning of Festo products
- Initiation of On-Site Support if necessary
- Case escalation if problem solving is not possible. (Hand over to Service Coordinatoror next level support)
- Ensures compliance with agreed dates and timelines




- Transferring of expert knowledge to Festo colleagues
- Planning, documentation and reporting of service/support activities
- Flexibility in working times
- Highest technical competence in working with Festo Products and systems (E.g. Specialized on assigned Topic, etc)
- Any other adhoc tasks from line manager from time to time

Communication with internal and/or external Customers, Suppliers as well as Third Parties
- Case escalation to Cluster Topic Expert if problem solving is not possible. Final escalation to TSHQ.
- Ensures a close cooperation with different depts. (Solution Engineering, Application Engineering, Concept Engineering, Quality, etc.) as far as necessary

Innovation and Change
- Failure identification, root cause analysis, identification of suitable measures, fault clearance, implementation of improvement measures of Festo products
- Development, maintenance and execution of test an

📌 Service Engineer EA (Nagercoil)
🏢 Festo
📍 Nagercoil