Key Responsibilities
- Manage and nurture a portfolio of key enterprise and high-value client accounts
- Act as the primary point of contact for assigned customers.
- Ensure high customer satisfaction, retention, and long-term partnerships
- Understand client shipping needs and recommend ShipGlobal solutions to optimize cost, delivery timelines, and performance.
- Drive account growth through upselling and cross-selling of ShipGlobal services
- Monitor shipment volumes, SLAs, revenue performance, and operational KPIs
- Coordinate with operations, product, tech, and finance teams to resolve client issues.
- Handle escalations proactively and ensure timely resolution
- Conduct periodic business reviews and share performance reports with clients
- Support contract renewals, pricing discussions, and compliance

Required Skills & Qualifications
- Bachelor’s degree in Business, Logistics, Supply Chain, or a related field
- 1-5 years of experience in Key Account Management, Client Success, or





Enterprise Sales
- Experience in logistics, shipping, supply chain, e-commerce, or SaaS preferred
- Strong understanding of cross-border logistics and international shipping is an

Advantage
- Excellent communication, negotiation, and stakeholder management skills
- Ability to manage multiple accounts in a fast-paced environment
- Proficiency in CRM tools, MS Excel, and reporting systems

Key Competencies
- Customer-first approach
- Problem-solving and analytical thinking
- Revenue and growth mindset
- Robust coordination and follow-through
- Attention to detail and process orientation

Interested candidates can apply by sharing their updated CV at [email protected]

Contact Person: Pratima

Pay: ₹400,000.00 - ₹500,000.00 per year

Benefits:
- Provident Fund

Work Location: In person

📌 Key Account Manager (Delhi)
🏢 Ship Global
📍 Delhi