Operations Management
- Manage daily operations of the assigned department.
- Ensure timely picking, packing, replenishment, and dispatch of customer orders.
- Monitor adherence to order fulfillment SLAs and productivity targets.
- Ensure departmental readiness throughout operating hours.
- Drive continuous improvement initiatives to enhance operational efficiency.

Inventory Management
- Maintain inventory accuracy above defined company targets.
- Monitor stock availability and prevent out-of-stock situations.
- Conduct cycle counts and stock audits.
- Investigate inventory variances and take corrective actions.
- Ensure proper FIFO/FEFO practices, especially for fresh and perishable products.

Team Leadership
- Lead, coach, and develop Team Leaders and Associates.
- Conduct daily briefings and shift handovers.
- Manage staffing levels, shift planning, and manpower allocation.
- Monitor attendance, productivity, and employee performance.




- Build a culture of accountability, safety, and customer focus.

Performance Management
- Track and achieve departmental KPIs.
- Analyze operational reports and implement action plans.
- Manage productivity and labor cost within approved budgets.
- Drive department performance through effective workforce management.

Customer Experience
- Ensure high order accuracy and product quality.
- Minimize customer complaints related to missing, damaged, or expired products.
- Support quick resolution of operational and customer service issues.

Quality & Compliance
- Ensure compliance with SOPs and company policies.
- Maintain food safety, hygiene, and workplace safety standards.
- Ensure proper storage practices and temperature controls where applicable.
- Support internal and external audits.

📌 Required Department Managers For Dark Stores (Ludhiana)
🏢 Reliance Retail
📍 Ludhiana