Key Responsibilities
- Handle incoming and outgoing calls related to patient enquiries.
- Respond to enquiries regarding appointments, consultations, procedures and hospital services.
- Follow up with prospective and existing patients.
- Coordinate appointment scheduling and confirmations.
- Maintain patient enquiry and follow-up records.
- Make reminder/follow-up calls to patients.
- Coordinate with the front desk and other hospital teams.
- Communicate information about hospital services clearly and professionally.
- Support patient engagement and lead follow-up activities.

Desired Skills
- Desired Skills
- Excellent verbal communication.
- Pleasant, confident and empathetic telephone manner.
- Valuable listening and convincing skills.
- Patient and polite approach while dealing with callers.
- Basic MS Office/computer skills.
- Ability to maintain call records and follow up systematically.
- Healthcare/eye-care experience will be an advantage.

📌 Tellecaller Executive (Ranchi)
🏢 Matri Eye Prerna Multi Spciality Eye Hospital
📍 Ranchi