Req ID#: 414181

Gurgaon, India, India, 122003

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Job Description:
Team management experience

communication skills- B2 High/C1 Level

Minimum of 1 years’ experience within a contact Centre environment as a Team Manager

Experience within customer services(Voice process)

Excellent leadership and communication skills

Should be comfortable with rotational shifts & Week Offs

Strong coaching and people-development skills through call listening, quality feedback, etc.

Ability to deal with demanding customers and escalations

Energetic and motivating individual

Creative thinking

Education
- Graduate

Team Leader – Travel Process (Inbound)

Gurgaon (Sector 30)

✈️ Travel/Ticketing experience mandatory (Amadeus/GDS/Sabre)

Minimum 1 year TL experience

24/7 shifts | 2 days off

Education : HSC /Grad

Experience : Minimum 1 year of experience as a TL / Customer Service Experience (Inbound)

Background : BPO Experience

Experience Target :



Experience in handling team; have managed clients; hands on excel and people management skills

Skills : Good communication skills; Excel knowledge ; People management ; Leadership skills; Quick Learner; Adaptability, handled attrition & shrinkage

Notice Period : Minimum 15 days or immediate

Team management experience

communication skills- B2 High/C1 Level

Minimum of 1 years’ experience within a contact Centre environment as a Team Manager

Experience within customer services(Voice process)

Excellent leadership and communication skills

Should be comfortable with rotational shifts & Week Offs

Strong coaching and people-development skills through call listening, quality feedback, etc.

Ability to deal with demanding customers and escalations

Energetic and engaging individual

Creative thinking

Education
- Graduate

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