SUMMARY
Title: International Voice Process Representative
Location: Vikhroli, Mumbai (Work From Office)
Job Type: Full - Time
Industry: BPO / Customer Support / International Voice Process
Shift: Night Shift
Summary:
We are seeking International Voice Process Representatives for a top multinational company in Mumbai. This is a great opportunity for candidates looking to build a career in a global, fast-paced BPO environment. The role involves handling international voice interactions, delivering high-quality customer support, and working in night shifts with pick-and-drop cab facilities provided. High-performing candidates may be absorbed into the client payroll based on performance and business requirements.
Key Responsibilities:
- Handle inbound and outbound voice calls with international customers
- Provide accurate, professional, and timely responses to customer queries
- Maintain solid customer relationships with a customer-oriented approach
- Ensure high service quality and customer satisfaction
- Adhere to defined process guidelines and performance standards
- Work on a 5-day rotational work schedule
Requirements Experience:
- 0.7 to 5 years of experience in the voice domain
Education:
- Graduate/Undergraduate/Post - Graduate
Language Requirement:
- Excellent verbal and written communication skills in English
Other Requirements:
- Strong interpersonal and customer-handling skills
- Willingness to work in night shifts
- Immediate joiners required
- Ability to work in a fast-paced BPO environment
Additional Details:
- 5-day rotational work week
- Structured training and continuous support provided
- Contractual role with the possibility of extension or permanent absorption
- Potential for absorption into client payroll based on performance and business needs
- Opportunity to work with a globally respected brand
Benefits CTC: Up to 40,000 per month
- Laptop and other required assets provided by the company
- Provident Fund (PF)
- Two-way cab facilit
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