GOEEN Electric Vehicles Pvt. Ltd. is looking for an experienced and customer-focused Service Manager to manage the overall service and after-sales operations for electric vehicles. The candidate will be responsible for ensuring quality service, timely vehicle repairs, customer satisfaction, service-center performance, and effective team management.

Key Responsibilities
- Manage day-to-day service center and after-sales operations.
- Supervise service technicians, service advisors, and support staff.
- Diagnose and resolve technical issues related to EVs, batteries, controllers, motors, chargers, and electrical systems.
- Ensure timely servicing, repair, and delivery of vehicles.
- Handle customer complaints and ensure prompt resolution.
- Monitor service quality, turnaround time, repeat complaints, and customer satisfaction.
- Maintain proper records of service, repairs, spare parts, warranty claims, and customer feedback.
- Coordinate with the Technical, Spare Parts,



Production, Sales, and R&D; teams for issue resolution.
- Monitor warranty claims and ensure proper documentation and approval processes.
- Conduct regular technical training and performance reviews for service technicians.
- Ensure availability and proper utilization of service tools, equipment, and spare parts.
- Develop preventive maintenance and service procedures.
- Visit dealerships/service centers when required to monitor performance and resolve technical issues.
- Prepare regular service reports and provide operational updates to management.
- Ensure compliance with company SOPs, safety standards, and service policies.

Pay: ₹15,000.00 - ₹25,000.00 per month

Perks:
- Cell phone reimbursement
- Provident Fund

Work Location: In person

📌 Service Manager (Baidyabati)
🏢 SHUBHRIDHIMA COMMUNITY DEVELOPMENT ASSOCIATION
📍 Baidyabati