Sr. Associate - SCM - Planning & After Sales

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a quick-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run.



Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Responsibilities:

Manage and respond promptly to after-sales customer queries and issues, ensuring a professional and satisfactory resolution.

Coordinate effectively with internal teams, including sales, technical support, and logistics, to resolve customer complaints efficiently.

Provide technical support and troubleshooting guidance to customers regarding product-related issues, enhancing overall customer experience.

Maintain accurate records of customer interactions, transactions, and resolutions for reporting and future reference.

Monitor after-sales trends and customer feedback to identify recurring issues and recommend corrective actions.

Contribute to process i

📌 Sr. Associate (Hyderabad)
🏢 Genpact
📍 Hyderabad