Gurugram, Haryana

Job Summary

Deal Support Agent (Tier 1) Job Overview Responsibilities As a Deal Support Agent (Tier 1), you are the first point of contact for our Sales teams in a high-velocity, live-chat workplace. You wi l provide real-time guidance on the entire deal life cycle—including customer setup, contracting, and quote generation—while navigating complex Google processes and policies. Your mission is to ensure every deal entering the pipeline is accurate, compliant, and positioned for seamless booking through instant, expert intervention. You wil provide rapid support, ensuring that every request is validated and processed with speed and absolute compliance.

Key Responsibilities

Live-Chat Delivery & Execution Real-Time Response: Provide rapid, high-quality responses to Sales queries regarding CRM navigation and deal process support within a chat interface. Multi-Thread Management: Efficiently manage multiple chat threads while maintaining high accuracy and professional "chat etiquette." Policy Compliance:



Ensure guidance is given in real-time compliance with internal Google policies and processes. CRM Hygiene: Ensure real-time CRM hygiene and quote-to-cash accuracy.

Skill Requirements

Core Responsibilities Review and validate contract request intake form from Sales including validating customer information and existing contract information in CRM system Create sales opportunities in the Looker CRM system Prepare, review and deliver quotes based on Sales-provided requests Create bespoke contract packages from standard components Identify the need for, seek, and record cross-functional or business stakeholder approvals for various components of the commercial or contractual package Validate customer-signed documents and submit for booking Provide input and assistance to the Order Management team with respect to the booking and provisioning process Ensure compliance with work instructions and absolute compliance with corporate, legal, and SEC guidel

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