The Team Leader is responsible for leading a team of Banking Customer Care Professionals. The team is responsible for providing extraordinary customer care in a dynamic Banking call center operation, assisting customers with inquiries, and performing account maintenance. The Team Leader is responsible for coaching, inspiring, developing and motivating a team of Customer Care Professionals who are supporting our customers in a fast paced, structured workplace.

Don’t just inspire followers. Create future leaders.

Previous experience leading and/or coaching customer care professionals required
- Call Center leadership experience with strong banking product and operations knowledge/experience highly preferred
- Excellent coaching and negotiation skills
- Strong people management and leadership skills
- Personal accountability
- Proven interpersonal skills and the ability to communicate at all levels
- Proven ability to drive results and sustained performance in efficiency, compliance, value generation (on product growth) & customer first resolution




- Ability to adapt quickly to new systems and processes
- Demonstrated ability to champion and collaborate on customer issues while balancing enterprise strategy

Preferred Qualifications:
- Previous Knowledge of the Banking Industry

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help u

📌 Team Leader-Operations (Gurugram)
🏢 American Express
📍 Gurugram