Job Description – Shift Manager / Outlet Manager

Department: Operations
Industry: F&B; / Café / Cloud Kitchen
Location: Delhi NCR – Multiple Locations
Employment Type: Full-Time
Reporting To: Operations Manager / Area Manager

Locations
- Malviya Nagar – Cloud Kitchen
- Meher Chand Market – Café
- Udyog Vihar – Cloud Kitchen

About the Role

We are looking for a hands-on Shift Manager / Outlet Manager with experience in café or cloud-kitchen operations. The candidate will be responsible for managing daily operations, team performance, online orders, customer experience, inventory, and outlet profitability.

Key Responsibilities
- Manage complete day-to-day outlet/shift operations.
- Lead, train, and supervise the outlet team.
- Manage orders received through online food aggregators and ensure timely and accurate order processing.
- Monitor order acceptance, preparation time, cancellations, complaints, and customer ratings.
- Ensure food quality, hygiene, grooming, safety, and SOP compliance.
- Monitor inventory, stock levels, wastage, and daily consumption.




- Handle POS, cash management, opening/closing procedures, and shift handovers.
- Coordinate with kitchen, stores, purchase, delivery partners, and central operations.
- Handle customer complaints and ensure quick resolution.
- Monitor daily sales, food cost, wastage, and operational KPIs.
- Ensure outlet cleanliness, equipment upkeep, and brand standards.
- Prepare daily reports and highlight operational issues to management.

Candidate Requirements
- 2–5 years of experience in F&B; operations.
- Mandatory experience in a café, cloud kitchen, QSR, or similar F&B; setup.
- Strong knowledge of online food aggregators and delivery operations.
- Good understanding of POS systems, order management, inventory, and cash handling.
- Good spoken English and strong communication skills are mandatory.
- Robust team-handling and leadership abilities.
- Customer-focused with good problem-solving skills.
- Ability to work in a

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