Job Summary

The Customer Success team is an integral part of ur client's ability to ensure customers realize maximum value from their partnership and achieve their business goals. The Customer Success Leader is responsible for the overall success, performance, and maturity of the Customer Success function, including direct leadership of the Customer Success Manager (CSM) team and ownership of customer outcomes across the assigned portfolio. This role combines strategic customer leadership, team management, and crossfunctional influence to deliver exceptional customer experiences, drive retention and growth, and scale Customer Success practices across.

Job Title: Customer Success Leader
Experience : 11+ Years
Commitment : Full Time
Location : BhubaneswarWork Model: Work From Office

The Customer Success Leader is accountable for:
- Building and leading a highperforming team of Customer Success Managers
- Ensuring customers achieve measurable value and longterm success
- Drive consistent execution of Customer Success best practices




- Serving as a senior customer advocate and escalation point internally

The Customer Success Leader represents the Customer Success organization internally and externally and is responsible for customers longterm success from onboarding through renewal and expansion, at both the individual account and portfolio level. Primary responsibilities are broken into six key areas:

1. Customer Relationship & Strategic Partnership
- Establish and maintain executivelevel, trustbased relationships with key stakeholders across assigned customer organizations.
- Act as a strategic advisor to customers and senior internal stakeholders, ensuring customer goals and feedback influence product direction and service delivery.
- Own and oversee Executive Business Reviews (EBRs) across the portfolio, ensuring consistency, quality, and strategic alignment.
- Serve as an executive escalation point for critical customer relationship, delivery, or satisfaction i

📌 Customer Success Leader (Bhubaneswar)
🏢 Upstrive Consulting
📍 Bhubaneswar