NextDimension AI is looking for a polished, articulate, and customer-focused International Customer Care Executive to join our team in Gurgaon. You will be the primary point of contact for our high-profile, US-based healthcare clients. This role requires managing client queries with the highest standards of professionalism, discretion, and courtesy during US business hours.
- Company: NextDimension AI (www.nextdim.io)
- Location: Udyog Vihar Phase 4, Gurgaon, Haryana, India
- Employment Type: Full time, Permanent
- Department: Customer Success, Service & Operations
- Role Category: Customer Success Associate
- Shift: Night Shift (US Office Hours)
- Compensation: 7,00,000 8,00,000 per annum (CTC based on experience)
- Age Criteria: 21 30 years
- Relocation: Candidates must be willing to relocate to Gurgaon

Role & responsibilities
- Client Communication: Serve as the primary voice, email, and chat contact for high-value US clients to ensure a premium, personalized experience.
- Issue Resolution: Handle client queries, complaints,



and requests promptly with a solutions-oriented approach.
- De-escalation: Maintain composure, diplomacy, and grace during sensitive or high-pressure client interactions.
- CRM Documentation: Accurately log client interactions, feedback, and resolutions in the CRM/ticketing system.
- Cross-Functional Coordination: Partner with internal technical, billing, and escalation teams to resolve issues timely.
- Client Retention: Anticipate client needs and proactively follow up to ensure long-term satisfaction.
- Confidentiality: Maintain strict data security regarding high-profile client and healthcare information.
- Target Metrics: Meet or exceed defined service quality, response time, and customer satisfaction (CSAT) targets.

Preferred candidate profile
- Language Fluency: Excellent spoken and written English with near-native fluency and a neutral/US-friendly accent.
- Soft Skills: Active listening, deep empathy, patience, and professional groom

📌 International Customer Care Executive (Gurugram)
🏢 Nextdim Tech Services
📍 Gurugram