POSITION: Service Engineer

LOCATION: NOIDA

JOB TYPE: IN PERSON

Field Service

· Install, commission, and demonstrate equipment at customer sites.

· Carry out preventive maintenance and breakdown servicing.

· Diagnose and troubleshoot technical issues.

· Calibrate, test, and verify equipment performance.

· Train customers on the proper operation and maintenance of equipment.

· Prepare and submit service reports after each visit.

· Ensure compliance with safety standards and company procedures.

Customer Support

· Respond promptly to customer service requests and complaints.

· Provide technical support over phone, email, or remote assistance.

· Maintain positive customer relationships and ensure customer satisfaction.

· Coordinate with customers for service schedules and follow-ups.

Back-Office Responsibilities

· Prepare service reports, inspection reports, and calibration certificates.

· Update service records, customer databases, and CRM/software.

· Coordinate spare parts requirements with the sales and stores teams.

· Prepare quotations for spare parts,



repairs, and Annual Maintenance Contracts (AMCs).

· Maintain service schedules and warranty records.

· Process service calls, work orders, and documentation.

· Follow up on pending service calls and customer feedback.

Inventory & Coordination

· Maintain records of service tools and instruments.

· Monitor spare parts inventory and raise purchase requests when required.

· Coordinate with logistics for dispatch and receipt of spare parts.

Reporting

· Submit daily, weekly, and monthly service activity reports.

· Report recurring technical issues and recommend corrective actions.

· Assist the sales team with technical support during customer visits when required.

Skills Required

· Diploma/B.Tech Electronics, or Instrumentation Engineering

· Valuable troubleshooting and communication skills.

· Basic knowledge of MS Office (Excel, Word, Outlook).

· Experience with ERP/CRM software is preferred

📌 Service and field engineer (Noida)
🏢 Scaletec Mechatronics
📍 Noida