Job Description

We are seeking a highly skilled Agentic AI Engineer to build and deploy multi-agent, goal-driven automation for document-heavy logistics workflows. The role owns the end-to-end agent lifecycle: from email/document ingestion to orchestrated workflow execution, system integrations (TMS/BL platforms), and a robust human-in-the-loop (HITL) + audit layer required for regulated shipping documentation. This is not a model-only” ML role. You will engineer production-grade agentic workflows where agents do the work, the orchestrator decides what runs, exceptions are routed correctly, and every action is traceable.

Key Responsibilities1) Agentic Workflow Orchestration (Core)Design and implement multi-agent architectures (classification, extraction, validation, customer follow-up, drafting, amendments, release) under a unified orchestrator that routes tasks, handles retries, manages state, and enforces guardrails. Build case/task management for shipment documentation workflows: SLA prioritization, escalation rules, exception categories,



and queue-based operations (shadow assist auto).Implement confidence-driven automation (auto-run vs escalate vs stop) and structured fallbacks when upstream data or system access is limited.2) Enterprise Integration (TMS / BL / eBL / Content Systems)Build secure integrations to enterprise systems using REST/SOAP APIs where available; design pragmatic fallbacks (file-drop, staging UI, controlled automation) when direct APIs are constrained (e.g., Citrix-hosted systems).Integrate with:Outlook/email ingestion and communication loops (request missing info, reminders, threaded responses).Digiview / content repositories for archiving and retrieval of instruction/amendment emails and supporting documents.BL platforms / eBL networks as required by process design (draft review release).Create robust integration patterns: idempotency, deduplication, rate limiting, secure service accounts, sandbox/testing modes.3) GenAI + RAG for SOP-gro

📌 Hiring For AI/ML engineer (Pune)
🏢 WNS Holdings
📍 Pune