Our Context

We are seeking a skilled and proactive L2+ Infrastructure Support Engineer to provide advanced support across a broad range of technologies. The ideal candidate will have hands-on experience supporting Citrix and RDS infrastructures, VMware, AWS/Azure cloud environments, Linux and core Windows Server technologies.

You will play a critical role in ensuring system availability, performance, and security for our clients.

Your Missions
- Cortex XDR: Deploy, monitor, and manage endpoint agents.
- Palo Alto: Push and manage firewall rules across environments.
- Provide L2+ level support for Windows Servers (2012/2016/2019/2022), RDS, and Citrix environments.
- Administer Microsoft Azure and Office 365, including Exchange Online and hybrid deployments.
- Administer IAM users, roles, and policies, following security best practices.
- Configure and maintain basic networking and VPN access (VPC, security groups, site-to-site and client VPN).
- Provide operational support for core AWS services (EC2, S3, etc.) in coordination with DevOps teams.




- Manage and troubleshoot Citrix Virtual Apps & Desktops
- Perform VM management and troubleshooting using VMware vSphere and ESXi.
- Handle backup operations and restore processes using Veeam Backup & Replication.
- Administer Active Directory, Group Policy Objects (GPO), DHCP, DNS, file servers, and NTFS permissions.
- Manage Endpoint Protection tools like Bitdefender.
- Maintain and support anti-spam tools and MFA administration (DUO or Authenticator).
- Manage and maintain Zscaler ZIA/ZPA, our Zero Trust remote access solution.
- Assist with patching, upgrades and regular maintenance of server environments.
- Provide support for print servers.
- Respond to escalated technical issues from L1 engineers and work collaboratively with other teams.
- Maintain thorough documentation of systems, incidents, and standard operating procedures.

Required Technical Skills:
- Networking: Valuable understanding of switching, routing, VLA

📌 Infrastructure Support Engineer (Noida)
🏢 NeoXam
📍 Noida