Senior Manager - Operations

Location - Mumbai

Job Summary

The Senior Manager – Operations will be responsible for managing end-to-end operational activities across multiple locations within assigned sites. The role will focus on operational excellence, inventory management, warehouse and logistics performance, cost optimization, customer service, team leadership, and compliance. The Senior Manager will ensure consistent execution of business processes and achievement of operational and financial targets across all locations.

Key Responsibilities

1. Operations Management
- - Manage day-to-day supply chain operations across multiple warehouses, distribution centers, hubs, or operational locations.
- Ensure smooth movement of materials, products, and shipments from source to destination.
- Drive operational efficiency, productivity, service levels, and process standardization across the cluster.
- Monitor operational KPIs and take corrective action to address gaps.
- Ensure adherence to defined SOPs, policies, and service standards.
- Oversee warehouse operations,



including inbound, storage, picking, packing, dispatch, and returns.
- Maintain inventory accuracy and optimize inventory levels across locations.
- Monitor stock ageing, slow-moving and obsolete inventory, shrinkage, damages, and discrepancies.
- Drive cycle counts, stock audits, reconciliation, and inventory control processes.
- Ensure optimum utilization of warehouse space, manpower, and equipment.

2. Team Leadership & People Management
- - Lead, coach, and develop operations teams across the assigned cluster.
- Define responsibilities and performance expectations for location managers and operational teams.
- Monitor manpower productivity, attendance, training, and workforce utilization.
- Build a performance-driven and safety-focused culture.
- Conduct regular performance reviews and support succession planning.

3. Cost & Performance Management
- - Own the operational budget for the assigned sites

📌 Senior Manager (India)
🏢 Express 3PL
📍 India