CRM Executive / Manager – GT | Role & Responsibilities
Key Responsibilities
- Manage relationships with distributors, dealers and key GT customers.
- Coordinate order booking, dispatch, delivery and pending orders.
- Track primary & secondary sales, target vs. achievement and distributor performance.
- Monitor distributor stock, outstanding payments and collections.
- Handle customer complaints, claims and ensure timely resolution.
- Prepare daily/weekly/monthly sales & CRM MIS reports.
- Maintain accurate customer/distributor data in ERP/CRM.
- Coordinate with Sales, Accounts, Logistics and Warehouse teams.
- Identify sales gaps and support the sales team in improving distributor performance.
Preferred Candidate Profile
- Experience: 5–8 years in CRM / Sales Coordination / Distributor Management.
- Industry: FMCG / Consumer Goods preferred.
- Must have:
Strong GT & distributor management experience.
- Valuable understanding of primary & secondary sales.
- Strong MS Excel, MIS and ERP/CRM skills.
- Excellent communication, follow-up and coordination skills.
- Good analytical and problem-solving ability.
- Should be capable of handling multiple distributors and sales data independently.
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Provident Fund
Application Question(s):
- Where do you stay in Mumbai?
- What is your current salary ?
Education:
- Bachelor's (Preferred)
Experience:
- Customer relationship management: 5 years (Preferred)