Implementation & Deployment
- Support the rollout of NCPL platforms and projects across multiple project locations
- Assist in system configuration, deployment readiness, and go-live activities
- Work closely with Development and QA teams to ensure releases are implementation-ready
- Participate in User Acceptance Testing (UAT) and ensure timely issue resolution
Coordination & Execution
- Act as a link between internal teams (Development, QA, Product) and on-ground implementation teams
- Coordinate with stakeholders, partners and field teams to ensure smooth execution of deployment plans
- Track progress against timelines and ensure closure of implementation milestones
Requirement Understanding & Gap Analysis
- Engage with clients to understand operational requirements and workflows
- Document requirements and support translation into system configurations or enhancements
- Identify gaps between client needs and existing platform capabilities and flag appropriately
Issue Management & Support
- Manage daily support tickets, ensuring prioritization and timely resolution
- Track bugs, enhancements, and change requests across projects
- Support risk identification and mitigation to avoid delays or disruptions
Project Tracking & Reviews
- Participate in regular project review and status meetings
- Highlight blockers, dependencies, and risks in a timely manner
- Contribute to improving processes for faster and more efficient implementation
Training & User Enablement
- Conduct training sessions for client teams, operators, and field staff
- Support onboarding of recent users and locations
- Ensure effective system usage and adoption through continuous engagement
Post-Implementation Support
- Provide ongoing support after go-live to ensure system stability
- Gather user feedback and share inputs for improvements
- Ensure a smooth transition from implementation to steady-state operations Role & responsibilities