Key Responsibilities :
- Drive timely renewal premium collection to improve policy persistency
- Engage with customers through calls, reminders, and follow-ups for renewals
- Identify and address customer concerns to prevent policy lapsation
- Build solid customer relationships to enhance loyalty and retention
- Coordinate with internal teams for policy servicing and issue resolution
- Maintain accurate records and ensure compliance with regulatory guidelines
- Support cross-sell/up-sell opportunities where applicable
📌 Customer Retention Executive_Renewal (Kolkata)
🏢 Star Union Dai ichi Life Insurance (SUD Life)
📍 Kolkata
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