- Handle customer queries and provide timely resolutions.
- Manage customer relationships and ensure high customer satisfaction.
- Coordinate with internal teams to resolve customer issues.
- Follow up with customers on pending requests, orders, or concerns.
- Maintain accurate customer records and update CRM systems.
- Identify customer needs and recommend relevant products/services.
- Track complaints, escalations, and ensure timely closure.
- Collect customer feedback and share insights with relevant teams.