Role & responsibilities
- 365x24x7 monitoring and IT operation support of the server hardware and operating systems.
- Operating System (AIX, Windows, Linux, VMware) L1 administration and monitoring, Log
collection and Analysis.
- Hardware issues fixing and OEM/CAMC vendor coordination.
- Installation and Re-installation of the server and Desktop and other hardware in the event of system crash/failures.
- Backup / Restore Operations (Manual /Automated)
Facilitate required support infrastructure for hosted application
Troubleshooting day to day IT issues on web services, mail services, applications software,
- Application Monitoring and Backend services Mail, messaging
- desktop/server relationship issues and overall aspects of IT workplace.
Establishing, updating and maintaining DR servers ers for various critical servers (PLM, Mail,)




The support engineers deployed as part of the contract may require to
work in ADA Campuses
- Temp clearance, Housekeeping and Reboot the servers as per the operation manuals
Starting of Databases, Applications
Verification of working of PLM Applications
Checking Campus Network Availability
Checking external network links (P2P, dedicated, ISP Links)
Checking the DRONA Connectivity
Periodical Monitoring of Server Health
Periodic Monitoring of Network Health
Performing Data Restore Operations
Perfuming the on-demand backups for failed schedules
Controlled File Transfer Activities from Internet to Intranet vice Versa
Performing the operations related to Peripherals.
Backup Media Management

📌 Technical Support Engineer (Bengaluru)
🏢 Vidya Online
📍 Bengaluru