We are looking for an Order Management Executive to manage orders from processing to delivery and ensure smooth coordination between customers, sales, warehouse, and logistics teams.
Key Responsibilities
- Process and manage customer orders accurately and on time.
- Check product availability and coordinate with the warehouse for order fulfilment.
- Coordinate with Sales, Warehouse, and Logistics teams for smooth order processing.
- Track orders from processing to dispatch and final delivery.
- Follow up on pending, delayed, cancelled, or returned orders.
- Handle customer queries related to order status, availability, and delivery.
- Coordinate dispatch, delivery schedules, and required documentation.
- Maintain updated records of orders, dispatches, deliveries, and returns.
- Prepare basic daily/weekly order and dispatch reports.
- Identify and resolve order-related issues and discrepancies.
- Ensure timely closure of pending orders.
Requirements
- 1–3 years of experience in Order Management, Operations, Logistics, or Sales Coordination.
- Positive knowledge of MS Excel/Google Sheets.
- Strong communication and coordination skills.
- Good follow-up and organisational skills.
- Ability to manage multiple orders and deadlines.
- Experience with ERP/CRM/order management software is an advantage.
Key Skills: Order Processing | Order Fulfilment | Logistics Coordination | Customer Handling | Order Tracking | MIS | Excel | Documentation