Ensure the SOP is adhered to and we provide Care like no other
- Ensure effective and efficient communication with corporate guests and colleagues.
- Handle general enquiries and requests and coordinate with involved departments for quick update.
- Offer suggestions for service quality and process improvements

Before admission:
- Confirm availability of the desired room and block the room accordingly.
- Collect and verify all required admission documents prior to arrival.
- Communicate guest preferences to relevant departments to ensure readiness.

At admission:
- Ensure admission and room allocation timelines (TAT) are adhered to.
- Facilitate in-room admission and personally welcome guests and attenders.
- Post admission, share essential contact information and explain available services.

During stay:
- During daily rounds, build rapport with the guests and family members and build an empathetic and caring setting for them.
- Strong follow up, resolution, closure for any guest concerns, escalate if required.
- Ensure Value Added Services (VAS)



is provided as committed to every guest before discharge
- Coordinate for allied services if requested by the guest.

At Discharge:
- Coordinate with IP Billing to ensure seamless discharge
- Facilitate in-room discharge and communicate room availability to Admissions.
- Ensure timely discharge.
- Maintains documentation and reports.
- Encourage guests to share their experience on Google reviews and educate them for Internal feedback link shared through WhatsApp
- In case any additional specialist is advised, coordinate with IPC and schedule the visit and ensure charges are raised in coordination with IP billing.

Consultant Relationship:
- Has a good relationship with senior and junior consultants and works well with them.

Responsible for Outstanding Service Experience Delivery:
- Ensures personal grooming as per standard; maintain discipline, hygiene and decorum.
- Responsible for implementation of the Service Visio

📌 Executive - Corporate Desk (Greater Noida)
🏢 Motherhood Chaitanya Hospital
📍 Greater Noida