Analyst – Operations(T3): - Band 3

Role Description

Analyst is an expert resource within the team responsible for ensuring we deliver timely and accurate information to all participants. Contribute to build out our operational excellence capabilities to drive process improvements and process documentation also involves in- Knowledge Transfer & Process Set-Up. Should work with the Leads and others to resolve participant issues also responsible for workflow management.
- Understands and contributes positively to meeting client SLA’s, PG’s.
- Maintain internal & client defined quality scores.
- Ability to prioritize work continually and produce a significant volume of work efficiently within performance standards.
- Ensuring proper documentation and follow-ups and follow SOP’s
- Articulate complex client plans and provisions in a simplified and understandable manner to take an informed decision.
- Helps in identifying issues, process delays, and quality problems and recommends solutions and executes.
- Work with leads to ensure delivery in accordance with standard operating procedures




- Take complete ownership of self-learning & development
- Ability to work in a fast-paced workplace with short deadlines.
- Able to practice logical reasoning and critical thinking.

Eligibility Criteria
- Bachelor’s degree in B.Com, B.A, BBA (No Full time MBA/MCA/B Tech/BE/B Ed)
- 4+ years of work experience.
- Excellent verbal and written communication skills.
- Can work evening/night shifts as per business requirement
- Basic computer knowledge (MS-Office, Excel)
- Good analytical skills & attention to detail.

Position: Analyst

Position Code: 00000

Function / Process: Health Navigation

Reporting to: Assistant/ Operation Manager

Hiring Managers: Savleen Kaur

Shift Timings: Evening/ Night Shift

Location: GGN

Date of Job Posting (dd/mm/yy): 21st July 2026

Last date of applying (dd/mm/yy): 1oth August 2026

About Alight Solutions

Alight is a leading cloud-based human capital

📌 Analyst Operations (Gurugram)
🏢 Alight Solutions
📍 Gurugram