This is a Software/Application Support role and NOT a Software Development role. Programming knowledge is not mandatory.

Role & responsibilities

Key Responsibilities
- Attend incoming customer/user support calls.
- Understand and document user-reported issues.
- Monitor and manage support tickets through the Issue Tracker Portal.
- Review ticket details, screenshots and user remarks.
- Provide basic application troubleshooting and user guidance.
- Update ticket/call status and resolution remarks accurately.
- Follow up on pending issues until closure.
- Coordinate with senior support/technical team members for escalated issues.
- Maintain proper records of all support interactions.
- Assist in preparing daily/monthly support reports and MIS.

Preferred candidate profile :

We are looking for someone who is:
- Patient and polite while dealing with users.
- A positive listener with the ability to understand problems clearly.
- Comfortable communicating with customers over the phone.
- Detail-oriented while recording issues and updates.




- Responsible about following up on pending tasks.
- Willing to learn and develop troubleshooting skills.
- Comfortable working in a support-oriented environment.
- Able to identify when an issue can be resolved at the support level and when it needs to be escalated.

Skills Required
- Good communication and interpersonal skills.
- Basic computer knowledge.
- Good logical and analytical thinking.
- Ability to understand and troubleshoot user problems.
- Basic knowledge of Windows and web browsers.
- Basic understanding of Internet and networking concepts.
- Good typing and documentation skills.
- Comfortable working with web-based applications.
- Willingness to learn new applications and processes.

Educational Qualification
- Graduate or undergraduate candidates from any stream can apply.
- Candidates with a basic understanding of computers and an interest in IT/Application Support will be preferred.
- Technical/IT qualification is not m

📌 IT Support Executive (Pune)
🏢 Aadyam Consultant
📍 Pune