Front Office & Billing Executive – Job Description Position

Job Summary

Responsible for managing patient registration, appointments, billing, admissions, discharge billing, insurance/TPA coordination, cash handling, and providing courteous and productive service to patients and attendants.

Key Responsibilities

1. Front Office Operations
- Greet and assist patients and attendants professionally.
- Register new and existing patients accurately.
- Manage OPD appointments and doctor schedules.
- Handle patient enquiries regarding consultations, procedures, packages, and hospital services.
- Maintain patient records and ensure accurate data entry.
- Coordinate with doctors, nursing, laboratory, pharmacy, and other departments.

2. Billing Responsibilities
- Prepare OPD, IPD, procedure, investigation, pharmacy, and discharge bills accurately.
- Collect payments through approved payment modes and issue receipts.
- Verify package rates, discounts, deposits, and outstanding balances.
- Maintain accurate daily billing and collection records.




- Ensure all services provided to patients are properly captured in the billing system.
- Coordinate with departments to resolve billing discrepancies.

3. Admission & Discharge
- Complete admission formalities and collect required documents.
- Explain billing procedures, deposits, packages, and payment requirements to patients/attendants.
- Coordinate with nursing and billing departments during discharge.
- Prepare final bills and ensure all outstanding payments are settled before discharge as per hospital policy.

4. Insurance / TPA Coordination
- Collect and verify required insurance/TPA documents.
- Coordinate with the insurance/TPA desk for approvals and claim-related requirements.
- Follow up on pending approvals and documentation.
- Ensure accurate billing as per approved packages and insurance guidelines.

5. Cash & Documentation
- Handle cash, card, UPI, and other approved payment collections responsibly.
- Maintain proper cas

📌 Front Office Executive (Krishnarajapura)
🏢 Sathya Sai Orthopaedic And Multispeciality Hospital
📍 Krishnarajapura