Noida, Uttar PradeshBengaluru, Karnataka
Job Summary
As a Service Delivery Lead, you will report to the Delivery Engagement Lead. Your primarily role is to oversee the functioning of Network Circuit Provisioning and Activation service delivery operations for a B2B Managed Networks Provider. This is a hands-on Operational/Delivery role within the Service Delivery lifecycle of Managed Networks services. The Provisioning and Activation groups is responsible for planning the network installation as per agreed design/solution. This includes managing and optimizing telecommunication networks, circuit prep and configuration using provisioning tools through to live circuit activation.
As a Service Delivery Lead/Group Manager/Senior Manager, you will play a pivotal role in leading a team of experienced Network Associates, Technicians and Specialists in a B2B service workplace.
Key Responsibilities
A : Operational Management and Service Transformation
Responsible and accountable for the successful Service Delivery of the Function (Provisioning / Activation)
as defined in the contract / scorecard
Design and implement strategic plans to drive success of the Function
Integrate resources, staffing and development requirements, ensuring adherence to volume demand and capacity management
Integrate future operating model changes based on projected technology/service improvements
Improve overall productivity through effective business process improvement methods (Six Sigma, BPM Levers) and through effective deployment of resource utilization
Build and deploy effective structures and process to deliver operational adherence to incident, change, and ticket management processes
Ensure operational metrics are appropriately defined and reported consistently
Responsible for process management, SLA adherence, service improvement, value adds etc. specific to functional area
Point of contact for all operational and delivery matters
B: Transition Delivery Success – Setup, Kn
📌 Service Delivery Lead (Noida)
🏢 HCLTech
📍 Noida