22 Aug
|
Cordelia Cruises
|
Mumbai
22 Aug
Cordelia Cruises
Mumbai
Roles and Responsibilities
- Provide exceptional customer support through various channels such as chat, email, and voice processing.
- Handle customer inquiries and resolve issues in a timely and professional manner.
- Work on multiple processes including blended process, client success, email support, email process, and voice process.
- Maintain accurate records of all interactions with customers using CRM software.
- Collaborate with team members to achieve common goals and objectives.
Desired Candidate Profile
- 2-4 years of experience in BPO/Call Centre workplace.
- Strong communication skills for effective interaction with customers over phone or email.
- Ability to work on rotational shifts including night shifts (as per business requirements).
- Proficiency in handling high volumes of calls/emails efficiently while maintaining accuracy.
📌 Customer Support Executive (Mumbai)
🏢 Cordelia Cruises
📍 Mumbai