Role & responsibilities
- Manage inbound phone and chat interactions with business customers in a confident and collaborative manner.
- Identify customer needs, uncover current and future business opportunities, and close sales in a single interaction where possible.
- Position Microsoft commercial hardware and software solutions against customer needs.
- Clarify customer questions, handle objections, and agree next best actions based on purchase intent.
- Provide Voice of Customer and Voice of Business feedback to support continuous improvement.

Preferred candidate profile
- Proven sales orientation with at least two years of sales or telesales experience preferred.
- Commercial customer experience preferred, with 3C product experience an advantage.
- Native or near-native proficiency in the supported language and robust cultural awareness for the supported market.
- Strong interpersonal, verbal, and written communication skills with CRM/sales tool familiarity.
- Typing proficiency of approximately 55 WPM in English or equivalent local language.

Solid knowledge of Microsoft products, Office, Excel, Outlook, hardware solutions, and primary competitors.

📌 SMB Hardware Sales Advocate (Hyderabad)
🏢 Pi Square Technologies
📍 Hyderabad