We are seeking a dedicated and customer-focused Customer Relationship Manager to join our team. The ideal candidate will have at least 6 months of experience in managing customer relationships, ensuring customer satisfaction, and driving business growth.

Responsibilities:
- Develop and maintain solid relationships with existing clients to ensure customer retention.
- Act as the main point of contact for customer inquiries, issues, and feedback.
- Identify and resolve customer concerns or complaints in a timely manner.
- Analyze customer needs and offer suitable products/services.
- Collaborate with internal teams to improve customer service and overall experience.
- Monitor and report on customer satisfaction and retention metrics.
- Assist in onboarding new clients and provide continuous support to ensure their success.

Qualifications: - At least 6 months of experience in customer service, account management, or a related field.
- Strong communication and interpersonal skills.
- Problem-solving skills and the ability to manage challenging situations.
- Proficiency in CRM software and MS Office.
- A positive attitude and a strong commitment to customer satisfaction.

📌 Customer Relationship Manager (Noida)
🏢 Shashwath Solution
📍 Noida