Job Summary

We are looking for an E-commerce Marketplace Operations Executive with hands-on experience in Amazon and Flipkart operations. The candidate will be responsible for managing Seller Central and Vendor Central activities, FBA/FBF operations, order and return management, SAFE-T claims, case raising, customer support, inventory coordination, and marketplace-related reporting.

The ideal candidate should have solid Excel skills, attention to detail, and practical knowledge of Amazon and Flipkart marketplace processes.

Key Responsibilities - Amazon & Flipkart Marketplace Operations
- Manage day-to-day operations on Amazon Seller Central, Amazon Vendor Central and Flipkart Seller Hub.
- Monitor orders, inventory, shipments, cancellations, returns, refunds and other marketplace activities.
- Create and manage FBA (Fulfillment by Amazon) shipments and ensure timely stock replenishment.
- Manage Flipkart FBF (Fulfillment by Flipkart) operations, including stock movement and fulfillment coordination.
- Monitor inventory availability and ensure products remain live and saleable.




- Coordinate with warehouse and internal teams for order processing, packing, dispatch and inventory replenishment.
- Monitor marketplace performance metrics and identify operational issues.

Claims & Case Management
- Raise and follow up on Amazon and Flipkart cases related to inventory, payments, orders, returns, reimbursements, listing and operational issues.
- Handle Amazon SAFE-T claims, reimbursement claims and shipment/inventory discrepancies.
- Track claim status and ensure timely resolution and recovery.
- Maintain proper records of all cases, claims, escalations and resolutions.
- Coordinate with marketplace support teams for unresolved issues.

Returns & Customer Support
- Monitor and manage marketplace returns, replacements, refunds and customer complaints.
- Analyse return reasons and identify recurring product or operational issues.
- Coordinate with warehouse teams for physi

📌 E-commerce Operations Manager (Pune)
🏢 Emart Exim Private
📍 Pune