Responsibilities:
* Hardware and software support and installation
* Collaborate with other IT groups for seeking resolution of reported issues
* Administration, creation, and configuration of accounts in Active Directory
* Manage New Employee On-Boarding and Off-Boarding IT activities/permissions/access
* Patch Management and Software Deployment
* Maintain IT Assets System and Software Inventory
* Power Apps, Power Automate, and Share Point Flows
* Provide high quality first level support and response to the end user
* Complete all task in a timely manner to meet given SLAs
* Track tickets status and ensure they are getting attention from other IT groups in timely matter
* Collaborate with Technical Support team members to properly manage Stakeholder/customer inquiries and escalate when appropriate
* Document solutions for knowledge-base and bring new ideas for innovation and automation excellence
* Provide other job duties requested by manager on an as needed basis.

Qualifications/Requirements:

* University Degree




* 1-2 years experience of working on a global help/service desk Level 1 (low level support) and higher support OR
* 1+ years' experience technical support level 1 and higher (troubleshooting/problem solving skill) Position requires skills in the following areas as appropriate:
* Experience in using helpdesk ticketing system
* Preferable candidates should be English language expert (Speak, Read and Write)
* Office 365 and SharePoint experience
* Solid skills and ability to troubleshoot issues quickly and find solutions to solving them
independently in a timely manner
* Exhibit good general computer knowledge in hardware, software, Networking, Microsoft, and other applications
* Great knowledge of IT processes and willingness to constantly update knowledge
* Individual contributor, able to work independently
* Inbuilt ability to multi-task, working on more than one issue simultaneously
Role: IT Support Engineer
Department: IT & I

📌 IT Admin ServiceNow (Noida)
🏢 Shashwath Solution
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