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Position : Head - Cloud Collections & Strategy Department : C&P; Collections Function : Service Operations Location :Noida |
Reports to : Head - National Collections – SME |
POSITION SUMMARY |
We are seeking an experienced Head - Cloud Collections & Strategy to drive revenue collections and improve cash flow across our SaaS business portfolio. The role will be responsible for managing customer receivables, reducing overdue payments, minimizing bad debt, and ensuring timely collections from enterprise customers. The ideal candidate should have a robust understanding of both SaaS subscription/usage-based business models alongwith Telecom Products. Candidate will lead collection teams, develop effective collection strategies, monitor customer payment behavior, and work closely with Sales, Finance, Customer Service, Legal, and Operations teams to achieve collection targets. |
PRINCIPAL ACCOUNTABILITIES |
- Lead and manage regional collections operations for SaaS customers and Telecom Customer.



- Develop and execute collection strategies to improve recovery rates and reduce outstanding receivables. - Monitor customer payment trends, identify risk accounts, and drive proactive collection actions. - Ensure achievement of collection, DSO (Days Sales Outstanding), and bad debt targets. - Work closely with Sales, Finance, Customer Success, Operations, and Legal teams to resolve payment issues and customer disputes. - Build strong customer relationships to facilitate timely payments while maintaining customer satisfaction. - Drive process improvements, automation, and reporting to enhance collection efficiency and Customer NPS w.r.t. Billing and Collections. - Provide regular performance reviews, forecasts, and collection insights to senior management. - Lead, mentor, and develop collection teams across the region. - Manage external collection agencies and ensure adherence to agreed SLAs/KPIs and compliance requirements. - Conduct regular reviews with se

📌 Head - Cloud Collections & Strategy (Noida)
🏢 Tata Teleservices
📍 Noida