Roles and Responsibilities :
- Handle international calls from clients across various time zones, providing exceptional customer service and resolving issues efficiently.
- Process customer queries, concerns, and feedback in a timely manner to ensure high levels of satisfaction.
- Collaborate with internal teams to resolve complex issues and escalate when necessary to maintain quality standards.
- Maintain accurate records of all interactions with customers using CRM software.
Job Requirements :
- 1-8 years of experience in an International Voice Process or similar role.
- Excellent communication skills for handling international calls and resolving customer complaints effectively.
- Ability to work on rotational shifts including evenings, nights, weekends, and holidays as required by the business needs.
📌 international customer support (Hyderabad)
🏢 Campusmarg Innovative Tech Services
📍 Hyderabad
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