Job Title: Customer Success Manager
Location: Kankarbagh, Patna, Bihar
Employment Type: Full-Time
Experience: 0–2 Years

Job Summary:

We are looking for a motivated and customer-focused Customer Success Manager (CSM) to build robust relationships with clients, ensure successful onboarding, improve customer satisfaction, and support long-term customer retention. The candidate should have excellent communication, problem-solving, client-handling, and relationship-management skills.

Key Responsibilities:
- Manage and maintain strong relationships with existing customers.
- Understand customer requirements, expectations, and business needs.
- Handle customer onboarding and ensure a smooth transition after purchase.
- Act as the primary point of contact for assigned customers.
- Conduct regular follow-ups with customers to understand their experience and requirements.
- Resolve customer queries and coordinate with internal teams for issue resolution.
- Monitor customer satisfaction and identify areas for improvement.




- Ensure customers are able to effectively use the company's products/services.
- Collect and communicate customer feedback to relevant internal teams.
- Identify potential upselling and cross-selling opportunities when appropriate.
- Monitor customer accounts and identify risks of customer dissatisfaction or churn.
- Maintain accurate customer information, interactions, and follow-ups in the CRM.
- Coordinate with Sales, Support, Product, and Operations teams to ensure a smooth customer experience.
- Prepare regular reports on customer interactions, onboarding, satisfaction, retention, and issues.
- Build long-term relationships with customers and contribute to customer retention.
- Conduct customer meetings and product/service demonstrations when required.

Requirements:
- Bachelor's degree in Business Administration, Marketing, Management, or any related field.
- 0–2 years of experience in Customer Success, Customer Support, Client Relationship Manageme

📌 Customer Success Manager (Patna)
🏢 Fillip Technologies Private
📍 Patna