Company Description
UNext Learning is dedicated to making higher education affordable and accessible for learners everywhere through a full-stack technology platform that enables universities and colleges to deliver online courses and degree programs. The organization focuses on supporting individuals who seek to advance their careers through re-skilling, up-skilling, and workforce development. UNext Learning partners with universities to design outcome-focused online programs that help learners achieve tangible professional and academic goals. By serving as a lifelong learning companion, UNext Learning aims to unlock learners’ potential without barriers related to cost or location and to create meaningful impact for both learners and institutional partners.

Role Description
The Student Success Professional – Retention & Academic Operations is a full time, on-site role based in the Greater Bengaluru Area. This role focuses on supporting learners throughout their academic journey, monitoring engagement and performance,



and implementing retention strategies to help learners stay on track and complete their programs successfully. Day-to-day responsibilities include coordinating with university and internal academic teams, tracking academic progress, resolving learner queries, and escalating complex issues when needed. The position also involves managing academic operations such as scheduling, reporting, and process documentation, while using data to identify at-risk learners and proactively offering support. The professional collaborates with cross-functional teams to enhance learner experience, streamline processes, and align support initiatives with UNext Learning’s mission of accessible, outcome-driven education.

Qualifications
- Candidates should possess strong learner support and advising skills, including academic counseling, relationship-building, and empathetic communication.
- Candidates should possess skills in retention and engagement strategies, such as m

📌 Student Success Professional (Bangalore Metropolitan Area)
🏢 UNext Learning
📍 Bangalore Metropolitan Area