Roles and Responsibilities :
- Provide exceptional customer support through phone calls, emails, or chats to resolve customer queries and concerns.
- Handle customer complaints in a professional manner, escalating issues when necessary to ensure timely resolution.
- Process transactions accurately and efficiently, handling cash deposits, withdrawals, and other financial services requests.
- Maintain accurate records of all interactions with customers using our CRM system.
Job Requirements :
- Fluent English language skills (written & spoken).
- 0-2 years of experience in BPO/call center workplace.
- Excellent problem-solving skills with attention to detail.
- Ability to work on rotational shifts including evenings, weekends, and holidays.
📌 Customer Support Executive (Noida)
🏢 Mopid
📍 Noida