Role & responsibilities

Key Responsibilities

1. Sales Coordination
- Coordinate with Sales Executives, distributors, dealers and customers.
- Track sales orders from booking to dispatch and delivery.
- Ensure timely communication of order status.
- Coordinate with production, dispatch, logistics, accounts and stores.

2. Order Management
- Receive and process customer orders.
- Verify product, quantity, pricing, discounts and delivery requirements.
- Prepare sales orders, invoices and dispatch-related documents.
- Follow up on pending and delayed orders.

3. Customer Management
- Handle customer queries related to orders, pricing and delivery.
- Maintain regular communication with customers.
- Coordinate resolution of customer complaints with relevant departments.
- Maintain customer and distributor databases.

4. Sales Reporting
- Prepare daily, weekly and monthly sales reports.
- Maintain sales MIS and order tracking reports.
- Monitor sales targets versus actual achievement.
- Track pending orders,



outstanding payments and dispatch status.

5. Internal Coordination
- Coordinate with Accounts for billing and payment status.
- Coordinate with Production for product availability.
- Coordinate with Logistics for shipment and delivery.
- Escalate delays or issues to the Sales Manager.

6. Documentation & MIS
- Maintain accurate sales records and documents.
- Update ERP/CRM/software systems regularly.
- Prepare sales summaries and management reports.
- Maintain distributor/dealer-wise sales data.

Required Skills
- Good communication and interpersonal skills.
- Robust follow-up and coordination ability.
- Good knowledge of MS Excel, Word and PowerPoint.
- Basic knowledge of ERP/CRM software.
- Good numerical and analytical skills.
- Ability to manage multiple orders and priorities.
- Strong attention to detail.
- Problem-solving and customer-handling skills.

📌 Sales Coordinator (Patna)
🏢 Sagar Ghar Sansar
📍 Patna