Role: Service and Experience Specialist

The Service and Experience Specialist ensures consistent service quality, operational discipline, and brand-standard execution across assigned stores in the Region. This includes grooming checks, service standards, Operational Checklist, F&B; service discipline, Friends Of Aukera inventory management, and support during events and promotions.

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2. Core Responsibilities

2.1 Service Excellence

* Conduct service audits across assigned stores.
* Evaluate customer greeting, engagement, product presentation and selling behaviour.
* Ensure service SOP adherence and brand-aligned customer experience.
* Provide feedback for NPS improvement and service consistency.

2.2 Grooming & Etiquette Standards

* Conduct grooming checks for all store staff daily/weekly.
* Ensure:

* Uniform compliance and neatness
* Personal hygiene, hair, nails, accessories within brand norms
* Name badges worn correctly
* No mobile use on shop floor
* Skilled posture, communication and conduct
* Document grooming deviations and ensure corrective action.





2.3 Store Operations & F&B; Readiness

* Check store environment readiness: housekeeping, lighting, scent, safety.
* Ensure F&B; service standards:

* Water/refreshments offered consistently
* Serving trays, glassware/cups clean and maintained
* Hygiene practices followed
* F&B; inventory (water, tea/coffee supplies) tracked and replenished
* Ensure guest areas maintain premium brand feel.
* repair and maintainance scheduling

2.4 Inventory Management & Controls

* Verify adherence to secure product handling SOPs.
* Check display upkeep and VM product alignment.
* Base Stocklist and Props assessment
* Marketing Collaterals : Stock assessment
*Quantity consumption vs. Walkin report

2.5 Friends of Aukera (FOA) – Loyalty Programme Tracking

* Ensure staff explain FOA benefits to every eligible customer.
* Audit the accuracy of customer data captured in FOA and bigin along with S

📌 Service & Experience Specialist (Hyderabad)
🏢 Aaryak Jewellery
📍 Hyderabad