Job Summary

We are looking for a proactive and customer-focused Operations Executive to join our team. The role involves handling client calls, addressing customer queries, coordinating with internal teams, and managing day-to-day backend operational activities. The ideal candidate should have good communication skills, attention to detail, and the ability to manage multiple tasks efficiently.

Roles & Responsibilities
- Handle incoming and outgoing client calls professionally and courteously.
- Understand client requirements and provide appropriate information or assistance.
- Respond to client queries and ensure timely resolution of issues.
- Coordinate with internal teams to follow up on client requests and operational matters.
- Perform day-to-day backend and administrative activities.
- Maintain and update client records, databases, and operational reports.
- Process documents, data entries, and other backend tasks accurately.
- Track pending tasks and ensure timely completion.
- Follow up with clients and internal teams wherever required.




- Assist in preparing reports and maintaining operational documentation.
- Ensure smooth coordination between clients and the operations team.
- Identify operational issues and escalate them to the appropriate person when necessary.
- Maintain confidentiality and accuracy while handling client and company information.
- Perform other operational duties as assigned by the management.

Requirements
- Positive verbal and written communication skills.
- Comfortable speaking with clients over the phone.
- Basic knowledge of MS Office/Google Workspace and computer applications.
- Good data-entry and documentation skills.
- Ability to multitask and manage work within deadlines.
- Strong attention to detail and problem-solving ability.
- Positive attitude and willingness to learn.
- Prior experience in operations, customer service, or backend support will be an advantage.

Pay: ₹20,000.00 - ₹25,000.00 per month

Education:
- Bachelor's

📌 Operation Executive (Ghansoli)
🏢 Redma Ideas
📍 Ghansoli