Key Responsibilities
- Lead end-to-end delivery of cross-functional programs across product, engineering, operations, and platform teams.
- Drive initiatives focused on operational excellence, workflow optimization, knowledge management, and AI-powered support experiences.
- Partner with stakeholders to identify operational gaps, process inefficiencies, documentation issues, and workflow bottlenecks.
- Define program plans, milestones, dependencies, risks, and success metrics while ensuring timely execution.
- Manage project intake, prioritization, tracking, reporting, and delivery using Jira and Confluence.
- Establish governance frameworks, operating cadences, documentation standards, and program health reporting.
- Coordinate release readiness activities, operational launches, process improvements, and change management efforts.
- Work with subject matter experts to convert fragmented information into structured, maintainable, and scalable operational documentation.
- Support initiatives involving workflow automation, AI-powered operations, agentic workflows, model evaluation,



and prompt optimization.
- Create dashboards and reporting mechanisms that provide visibility into operational performance, knowledge health, and program outcomes.
- Communicate program status, risks, dependencies, and key milestones to stakeholders and leadership teams

Required Qualifications
- 5-8 years of experience in Technical Program Management, Program Management, Product Operations, Knowledge Management, Operations Enablement, or similar roles.
- Proven experience leading complex cross-functional initiatives involving technical and non-technical stakeholders.
- Hands-on experience with Jira and Confluence is required.
- Robust understanding of program management practices, including roadmap planning, risk management, dependency tracking, and executive communications.
- Experience driving operational process improvements and building scalable workflows.
- Ability to translate busine

📌 AI Product/ Program Manager (Hyderabad)
🏢 Insight Global
📍 Hyderabad