Job description

Location: Bangalore, Mumbai

Experience: 3-4 years

Working days: 5

Work from office

Key Responsibilities :
- Develop and maintain solid, long-term relationships with key clients.
- Act as the main point of contact for assigned accounts, handling all client communications and needs.
- Understand customer requirements and business objectives to provide relevant solutions and services.
- Coordinate with internal departments (sales, operations, finance, technical support) to ensure smooth execution of client requests and deliverables.
- Monitor account performance, resolve issues, and ensure timely delivery of products/services.
- Prepare regular reports on client activity, sales performance, and market trends.
- Identify opportunities to grow business within existing accounts and assist in upselling or cross-selling efforts.
- Assist in the development and implementation of strategic account plans.
- Ensure high levels of customer satisfaction and retention. • Handle client escalations professionally and ensure resolution.

Qualifications :




- Bachelor’s degree in Business Administration, Marketing, or related field.
- Proven experience in client relationship management or account handling (1–3 years preferred).
- Excellent communication and interpersonal skills. • Strong organizational and problem-solving abilities.
- Customer-focused mindset with a proactive approach. • Ability to work independently and as part of a team.
- Proficient in MS Office (Excel, Word, PowerPoint); CRM experience is a plus. Key Competencies:
- Relationship Management
- Communication and Negotiation
- Strategic Thinking
- Time Management
- Sales and Customer Service
- Problem Solving Working Conditions:
- Full-time position
- Office-based with occasional client visits
- May require travel depending on account location

Pay: ₹300,000.00 - ₹600,000.00 per year

Benefits:
- Health insurance
- Paid sick time
- Provident Fund
- Work from home

Work Location: In person

📌 Customer Success Specialist (Mumbai City)
🏢 MCUBE TECHNOLOGIES
📍 Mumbai City