Work Location: Chennai, Coimbatore, Bangalore, Pune, GNDC, Hyderabad at Client office.

Position Summary:

We are seeking an experienced and highly skilled ServiceNow Developer who is responsible for designing, developing, and implementing ServiceNow solutions by analyzing business requirements, architecting technical solutions on the ServiceNow platform, and leading the technical implementation process, collaborating closely with stakeholders to ensure the solution aligns with business needs and delivers optimal functionality across various ServiceNow modules.

Key Responsibilities:

1. Platform Expertise (30%):
- Possess in-depth knowledge of ServiceNow features, modules (e.g., ITSM, ITAM, CSM, APM/EA, DPR, ITOM), and capabilities to optimize solution design.
- Must have – APM/EA, ITAM, CMDB
- Service mapping TPM /TRM
- Guide development teams through the implementation process, ensuring adherence to best practices and quality standards.
- Develop and present technical demonstrations (POC) to showcase ServiceNow solution potential.

1. Solution Design and Architecture (30%):




- Collaborate with stakeholders to gather requirements and translate them into technical designs.
- Develop scalable and reusable solutions aligned with industry best practices.
- Provide guidance on ServiceNow capabilities and recommend optimal solutions.

1. Integration and Automation (10%):
- Develop and manage integrations between ServiceNow and external systems using REST, SOAP, and other APIs.
- Implement automation and orchestration workflows to streamline processes.

1. Team Collaboration and Leadership (10%):
- Mentor junior developers and provide technical leadership within the team.
- Collaborate with business analysts, project managers, and other stakeholders to deliver projects on time and within scope.

1. Documentation and Training (10%):
- Create and maintain comprehensive documentation for developed solutions.
- Provide training and support to end-users and administrators.

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