Role Description
"Key Responsibilities:
- Experience with Dell & HP laptops, HP network printers, iPhones MAC"
- Excellent technical troubleshooting skills in windows11 MacLinux.
- Ability to install hardware components peripherals on OEM laptops & desktops in a business environment.
- Reviewing, resolving and closing tickets in the ServiceNow queue.
- Arrange for repairs by vendors OEM and external repair facilities as necessary.
- Performing moves, adds and changes of software and hardware for all endpoints.
- Diagnose, resolve and follow through on computer malfunction.
- Installation/troubleshooting software in systems and equipment problems or malfunctions.
- Identifying causes and recommending solutions.
- Excellent technical troubleshooting skills windows11 MacLinux.
- Ability to install hardware components peripherals on OEM laptops & desktops in a business workplace.
- General knowledge of Windows OS deployments (MECM) which includes OS image creation, capturing & deploying. Qualifications and Experience:




- Degree or coursework in computer studies and/or information technology.
- Good telephone and interpersonal skills is a must.
- Ability to troubleshoot and resolve hardware & OS problems on endpoints
- Exposure to Windows OS Mac OS & Linux; in depth knowledge of Windows10 11 and Microsoft Office products.
- Ability to install hardware components peripherals on OEM laptops & desktops in a business environment.
- General knowledge of AD, DNS and DHCP, as well has how to create file share structures and network computers together into a companywide domain.
- Have an understanding of networking concepts and practice.
- General knowledge of Windows OS deployments (MECM) which includes OS image creation, capturing & deploying.
- Awareness of EDR solutions & patching
- Experience with Dell & HP desktops and laptops, HP network printers, iPhones MAC"
- Experience MS Intune & O365 Skills and Attributes:
- Strong interpersonal and communication skills
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📌 Desktop Support Engineer (Thiruvananthapuram)
🏢 UST
📍 Thiruvananthapuram