Job Title: Customer Analyst

Employment Type: Full-time (rotational shifts)

Experience Required: 3-5 years

Working Mode: In-Office

Location: Sector 53, Gurugram

Industry: Customer Service (International Voice, chat and email process)

Salary: Best in industry

Job Summary:

We are looking for experienced and customer-focused professionals to join our international customer support team. The ideal candidate will have strong expertise in voice processes, with the ability to handle global customers efficiently, professionally, and with high accuracy.

Key Responsibilities:
- Provide real-time support to international customers through voice, chat and email channels.
- Handle customer queries, complaints, and requests with accuracy and efficiency.
- Troubleshoot basic technical or product-related issues based on defined processes.
- Maintain high standards of service quality, response time, and customer satisfaction.
- Document customer interactions and update relevant systems/CRM tools promptly.
- Escalate complex cases to the appropriate teams as per SOP.




- Ensure adherence to SLAs, quality parameters, and compliance guidelines.
- Collaborate with cross-functional teams to resolve customer concerns.
- Contribute to process improvement initiatives and knowledge-base updates.

Required Skills & Qualifications:
- 3–5 years of experience in international customer support, preferably in voice, and email processes.
- Excellent written and verbal communication skills with strong grammar and clarity.
- Excellent comprehension and articulation skills (essential)
- Ability to handle multiple chats simultaneously while maintaining quality.
- Strong problem-solving attitude and customer-centric mindset.
- Familiarity with CRM tools, ticketing systems platforms.
- Ability to work in rotational shifts (including day, night & morning shifts).
- Good typing speed and accuracy.
- Strong attention to detail and ability to follow SOPs.

Preferred Qualifications (Positive to Have):
- Exp

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