KEY RESPONSIBILITIES
- Opportunity identification & problem framing: Build and maintain an account-level prospect pipeline, and partner with account managers, functional leaders, and senior sponsors to convert vague asks into sharp, sponsor-backed problem statements with clear scope, business impact, and decision needs.
- Diagnostics & root-cause analysis: Lead structured deep dives using data analysis, stakeholder consultation, process walkthroughs, segmentation, and Lean Six Sigma methods to move from symptoms to underlying drivers.
- Data & analytical quality: Validate data availability, definitions, and reliability; reconcile conflicting sources; document assumptions and limitations; and assure the accuracy and reproducibility of analytical outputs.
- Solution & business-case design: Shape practical recommendations, future-state options, operating and ownership models, governance routines, and business cases that leaders can evaluate and act on.
- Commercial & account insight: Connect findings to account economics revenue, cost-to-serve, productivity, margin, SLA exposure,



penalties, risk, and client-retention implications.
- Technology & process enablement: Identify where recurring problems can be addressed through dashboards, apps, workbenches, trackers, automation, or process redesign; define requirements and oversee delivery with relevant development resources.
- Change management & adoption: Assess change impact and readiness, and coordinate communication, training, and stakeholder alignment so approved solutions become embedded in business-as-usual operations.
- Executive decision support: Translate complex diagnostics into concise, leadership-ready narratives, risk flags, and decision recommendations for account reviews and senior leadership forums.
- Impact tracking: Own outcomes beyond the recommendation stage – establish baselines, track adoption, action closure, and before/after business impact, and capture reusable frameworks.
- Account partnershi

📌 Manager Business Insights (Delhi)
🏢 Bill Gosling
📍 Delhi